Refund & Cancellation Policy

This Policy applies to all paid offerings on the QuickDials platform, including but not limited to: business listing subscriptions, premium memberships, verified business certifications, lead packages, advertising services, featured placements, and any other digital products or services made available from time to time.

By making any payment on the QuickDials platform, you ("Customer", "User", "you") acknowledge that you have read, understood, and agreed to be bound by this Policy along with our Terms of Service and Privacy Policy. If you do not agree with any part of this Policy, please refrain from purchasing any paid service.

QuickDials reserves the right to amend, modify, or update this Policy at any time without prior notice, in accordance with applicable Indian laws. The version published on the website on the date of your transaction shall govern that transaction.

For eligible subscription services, customers may request a refund within seven (7) calendar days from the date of payment, provided the service has not been substantially used (defined as less than 10% consumption of paid leads, ads, or features). This cooling-off provision is in line with the consumer rights framework under the Consumer Protection (E-Commerce) Rules, 2020.

To process a refund, the customer must provide: (i) order or transaction ID, (ii) registered email and mobile number, (iii) date and amount of transaction, (iv) reason for refund request, and (v) any supporting evidence such as screenshots, bank statements, or correspondence.

QuickDials operates as an intermediary platform under Section 2(1)(w) of the Information Technology Act, 2000. Refunds are not entertained for disputes between customers and third-party service providers listed on the platform. Such disputes must be resolved directly between the parties concerned.

Submit a written refund request via email to support@quickdials.com within seven (7) days of the transaction. Include all required documentation as specified in the Refund Eligibility section.

QuickDials will acknowledge the refund request within two (2) business days. The internal verification team will review the eligibility, transaction details, and supporting documentation within seven (7) business days from the date of request.

If approved, refunds will be initiated within seven (7) to fourteen (14) business days from the date of approval. In line with RBI directives, the refund will be processed to the original mode of payment used at the time of purchase. The actual credit to the customer's account depends on the customer's bank or payment gateway processing time, which is typically T+5 to T+7 working days.

Refunds shall be credited only to the original source of payment:

• Credit/Debit Card payments → Credited back to the original card.
• UPI/Net Banking payments → Credited to the originating bank account.
• Wallet payments → Credited back to the same wallet.

Refunds shall not be issued in cash or to any third-party account.

Refundable amounts may be reduced by: (i) payment gateway charges levied by third-party processors, (ii) services already consumed on a pro-rata basis, (iii) any applicable taxes that are non-recoverable under GST law, and (iv) administrative fees, if explicitly disclosed at the time of purchase.

Customers may cancel an active subscription at any time through their account dashboard or by writing to support@quickdials.com. Cancellation will take effect at the end of the current billing cycle. The subscription will remain active and accessible until the expiry of the paid period; no pro-rata refund shall be provided for the unused portion unless eligibility under the Refund Policy is met.

Where a service includes auto-renewal, customers will be notified at least seven (7) days prior to the renewal date as per RBI guidelines on recurring transactions. Customers may opt out of auto-renewal at any time from the account settings. QuickDials shall not be liable for renewal charges if cancellation is not effected before the renewal date.

QuickDials reserves the right to suspend, terminate, or cancel any service in the event of: (i) breach of Terms of Service, (ii) fraudulent or misleading information, (iii) violation of applicable laws, (iv) misuse of the platform, or (v) non-compliance with KYC norms. In such cases, no refund shall be issued, and QuickDials may pursue legal remedies available under Indian law.

QuickDials shall not be liable for cancellation, delay, or failure of service performance arising from circumstances beyond reasonable control, including but not limited to natural disasters, acts of government, pandemic, internet outages, cyber-attacks, or any event constituting force majeure under Indian law.

As mandated under Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, QuickDials has appointed a Grievance Officer. Complaints may be addressed to:

• Name: Grievance Officer, Quickdials Internet Pvt. Ltd.
• Email: grievance@quickdials.com
• Phone: [Insert Contact Number]
• Address: [Insert Registered Office Address]

The Grievance Officer shall acknowledge receipt of the complaint within forty-eight (48) hours and resolve the matter within one (1) month from the date of receipt.

If the dispute is not resolved through internal grievance mechanisms, customers may approach the appropriate Consumer Disputes Redressal Commission (District, State, or National) as established under the Consumer Protection Act, 2019. Customers may also lodge complaints with the National Consumer Helpline at 1915 or via consumerhelpline.gov.in.

Any unresolved dispute, controversy, or claim arising out of or in relation to this Policy shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties. The seat and venue of arbitration shall be [Insert City], India, and the proceedings shall be conducted in English.

This Policy is governed by and construed in accordance with the laws of the Republic of India. Subject to the arbitration clause above, the courts at [Insert City] shall have exclusive jurisdiction over any matter arising out of or relating to this Policy.